{"id":3450,"date":"2013-08-11T19:22:53","date_gmt":"2013-08-11T22:22:53","guid":{"rendered":"https:\/\/viaestilo.com.br\/questions\/"},"modified":"2022-07-10T12:55:54","modified_gmt":"2022-07-10T15:55:54","slug":"questions","status":"publish","type":"page","link":"https:\/\/viaestilo.com.br\/en\/questions\/","title":{"rendered":"Questions"},"content":{"rendered":"\n\n\t<script type=\"text\/javascript\">\n  jQuery( document ).ready(function() {\n    function initialize() {\n        var styles = {\n            'flatsome':  [{\n            \"featureType\": \"administrative\",\n            \"stylers\": [\n              { \"visibility\": \"on\" }\n            ]\n          },\n          {\n            \"featureType\": \"road\",\n            \"stylers\": [\n              { \"visibility\": \"on\" },\n              { \"hue\": \"\" }\n            ]\n          },\n          {\n            \"stylers\": [\n\t\t\t  { \"visibility\": \"on\" },\n\t\t\t  { \"hue\": \"\" },\n\t\t\t  { \"saturation\": -30 }\n            ]\n          }\n        ]};\n\n        var myLatlng = new google.maps.LatLng(-23.444529451728, -51.978683574166);\n        var myOptions = {\n            zoom: 17,\n            center: myLatlng,\n            mapTypeId: google.maps.MapTypeId.ROADMAP,\n            disableDefaultUI: true,\n            mapTypeId: 'flatsome',\n            draggable: true,\n            zoomControl: false,\n            zoomControlOptions: {\n              position: google.maps.ControlPosition.TOP_LEFT\n            },\n      \t\t\tmapTypeControl: false,\n            mapTypeControlOptions: {\n              position: google.maps.ControlPosition.TOP_LEFT\n            },\n      \t\t\tstreetViewControl: false,\n            streetViewControlOptions: {\n              position: google.maps.ControlPosition.TOP_LEFT\n            },\n            scrollwheel: false,\n            disableDoubleClickZoom: true\n        }\n        var map = new google.maps.Map(document.getElementById(\"map-3703649997-inner\"), myOptions);\n        var styledMapType = new google.maps.StyledMapType(styles['flatsome'], {name: 'flatsome'});\n        map.mapTypes.set('flatsome', styledMapType);\n\n        var marker = new google.maps.Marker({\n            position: myLatlng,\n            map: map,\n            title:\"\"\n        });\n    }\n\n    \/\/ Required to proceed\n    if (!(typeof google === 'object' && typeof google.maps === 'object')) {\n      return\n    }\n\n    initialize()\n    google.maps.event.addDomListener(window, 'resize', initialize);\n    });\n    <\/script>\n\n    <div class=\"google-map relative mb\" id=\"map-3703649997\">\n        <div class=\"map-height\" id=\"map-3703649997-inner\"><\/div>\n        <div id=\"map_overlay_top\"><\/div>\n        <div id=\"map_overlay_bottom\"><\/div>\n                  <div class=\"map_inner map-inner last-reset absolute x95 md-x95 lg-x95 y95 md-y95 lg-y95\">\n              \n\n<h3>Av. Pioneiro Ant\u00f4nio Ruiz Saldanha 1733, Apto 1704<\/h3>\n<p>VIA ESTILO CONFEC\u00c7OES LTDA<\/p>\n\n         <\/div>\n       \n       \n<style>\n#map-3703649997 .map-inner {\n  background-color: #fff;\n  max-width: 30%;\n}\n#map-3703649997 .map-height {\n  height: 400px;\n}\n<\/style>\n    <\/div>\n\n\t\n<div class=\"row\"  id=\"row-418129197\">\n\n\n\t<div id=\"col-608932694\" class=\"col medium-6 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"container section-title-container\" ><h3 class=\"section-title section-title-normal\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >Common Questions<\/span><b aria-hidden=\"true\"><\/b><\/h3><\/div>\n\n<p class=\"lead\">Perhaps your question can be resolved with the following questions.<\/p>\n<div class=\"accordion\">\n\n\t<div id=\"accordion-1246948461\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1246948461-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-long-can-i-cancel-my-order?\" aria-expanded=\"false\" aria-controls=\"accordion-1246948461-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How long can I cancel my order?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1246948461-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1246948461-label\">\n\t\t\t\n\n<p>\u2013 If your order has already been shipped, it will not be possible to cancel.<br>\nWhat can be done is the return of the products and as soon as the Via Estilo team verifies the receipt of the products, the refund will be made.<br>\n\u2013 The withdrawal of the purchase due to regret or dissatisfaction can be done within 7 days after receiving the products.<br>\nFor a refund, it will be necessary to contact Via Estilo through our service channels.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2346477173\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2346477173-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-to-do-if-the-product-arrived-missing-a-part\/accessory?\" aria-expanded=\"false\" aria-controls=\"accordion-2346477173-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What to do if the product arrived missing a part\/accessory?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2346477173-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2346477173-label\">\n\t\t\t\n\n<p>&#8211; Contact us immediately via email sac@viaestilo.com.br informing if the packaging was damaged and the identification of the missing products.<br>\nThe other instructions will be provided by our team by email.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-4022064049\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4022064049-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-is-the-refund-made-after-cancellation?\" aria-expanded=\"false\" aria-controls=\"accordion-4022064049-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How is the refund made after cancellation?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4022064049-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4022064049-label\">\n\t\t\t\n\n<p>For a refund, it is necessary to contact us by email at sac@viaestilo.com.br. Each payment method used in the purchase will have a different refund, check:<br>\n\u2013 Purchase made through Boleto or PIX -&gt; Refund will be made through Bank Transfer or PIX within 7 days after cancellation.<br>\n\u2013 Purchase made by Credit Card &#8211; &gt;The refund will be made by the card operator in up to two invoices after cancellation.<\/p>\n<p>The deadline to withdraw from the purchase due to regret or dissatisfaction is 7 days after receiving the goods.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3017988328\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3017988328-label\" class=\"accordion-title plain\" href=\"#accordion-item-are-products-added-to-cart-reserved?\" aria-expanded=\"false\" aria-controls=\"accordion-3017988328-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Are products added to cart reserved?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3017988328-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3017988328-label\">\n\t\t\t\n\n<p>No! Products added to the cart will only be reserved after checkout.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2885273040\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2885273040-label\" class=\"accordion-title plain\" href=\"#accordion-item-why-was-my-order-cancelled?\" aria-expanded=\"false\" aria-controls=\"accordion-2885273040-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Why was my order cancelled?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2885273040-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2885273040-label\">\n\t\t\t\n\n<p>The order is canceled due to non-payment or problems with the card operator.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1265951989\" class=\"col medium-6 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"container section-title-container\" ><h3 class=\"section-title section-title-normal\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" >Send us an email<\/span><b aria-hidden=\"true\"><\/b><\/h3><\/div>\n\n<p>sac@viaestilo.com.br<\/p>\n<p>Please detail your question as much as possible so that we can help you.<\/p>\n<p>Average response time is 2 business days.<\/p>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<p>&nbsp;<\/p>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":212,"featured_media":2697,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"googlesitekit_rrm_CAowh5K7Cw:productID":"","_joinchat":[],"footnotes":""},"class_list":["post-3450","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Questions - Via Estilo<\/title>\n<meta name=\"description\" content=\"Perhaps your question can be answered here. 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