{"id":3346,"date":"2021-07-09T23:15:38","date_gmt":"2021-07-10T02:15:38","guid":{"rendered":"https:\/\/viaestilo.com.br\/help\/"},"modified":"2021-07-09T23:15:38","modified_gmt":"2021-07-10T02:15:38","slug":"help","status":"publish","type":"page","link":"https:\/\/viaestilo.com.br\/en\/help\/","title":{"rendered":"Help"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">FAQ<\/h2>\n\n\n\n<div class=\"schema-how-to wp-block-yoast-how-to-block\"><p class=\"schema-how-to-description\"><\/p> <ul class=\"schema-how-to-steps\"><li class=\"schema-how-to-step\" id=\"how-to-step-1625880039294\"><strong class=\"schema-how-to-step-name\">How long can I cancel my order?<\/strong> <p class=\"schema-how-to-step-text\">&#8211; If your order has already been shipped, it will not be possible to cancel.<br>What can be done is the return of the products and as soon as the Via Estilo team verifies the receipt of the products, the refund will be made.<br>&#8211; The withdrawal of the purchase due to regret or dissatisfaction can be done within 7 days after receiving the products.<br>For a refund, it will be necessary to contact Via Estilo through our service channels.<\/p> <\/li><li class=\"schema-how-to-step\" id=\"how-to-step-1625880079113\"><strong class=\"schema-how-to-step-name\">What to do if the product arrived missing a part\/accessory?<\/strong> <p class=\"schema-how-to-step-text\">&#8211; Contact us immediately via email <a href=\"mailto:sac@viaestilo.com.br\">sac@viaestilo.com.br<\/a> informing if the packaging was damaged and the identification of the missing products.<br>The other instructions will be provided by our team by email.<\/p> <\/li><li class=\"schema-how-to-step\" id=\"how-to-step-1625880306885\"><strong class=\"schema-how-to-step-name\">How is the refund made after cancellation?<\/strong> <p class=\"schema-how-to-step-text\">For a refund it is necessary to contact us by email<a href=\"mailto:sac@viaestilo.com.br\">sac@viaestilo.com.br<\/a>. Each payment method used in the purchase will have a different refund, check:<br>&#8211; Purchase made through Boleto or PIX -&gt; Refund will be made through Bank Transfer or PIX within 7 days after cancellation.<br>&#8211; Purchase made by Credit Card -&gt; The refund will be made by the card operator in up to two invoices after cancellation.<br><br>The deadline to withdraw from the purchase due to regret or dissatisfaction is 7 days after receiving the goods.<br><\/p> <\/li><li class=\"schema-how-to-step\" id=\"how-to-step-1625881697747\"><strong class=\"schema-how-to-step-name\">Are products added to cart reserved?<\/strong> <p class=\"schema-how-to-step-text\">No! Products added to the cart will only be reserved after checkout.<\/p> <\/li><li class=\"schema-how-to-step\" id=\"how-to-step-1625881865587\"><strong class=\"schema-how-to-step-name\">Why was my order cancelled?<\/strong> <p class=\"schema-how-to-step-text\">The order is canceled due to non-payment or problems with the card operator.<\/p> <\/li><\/ul><\/div>\n","protected":false},"excerpt":{"rendered":"<p>FAQ<\/p>\n","protected":false},"author":212,"featured_media":2703,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"googlesitekit_rrm_CAowh5K7Cw:productID":"","_joinchat":[],"footnotes":""},"class_list":["post-3346","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Help - Via Estilo<\/title>\n<meta name=\"description\" content=\"Visit our Help page and see all the most common FAQs in our Store. 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